Travelmates - Your reliable partner on the ground in Vietnam.
Travelmates is a Vietnam-based inbound tour operator and destination management company (DMC), delivering authentic travel experiences and reliable on-the-ground services across Vietnam. As a travel brand under Khang Hung Group, we work closely with international partners, travel agents, and corporate clients who value clarity, consistency, and smooth operations. Below are our legal business registration and license.
- Business registration: 0317426580 issued by Ho Chi Minh City Department of Planning and Investment on 10/08/2022
- International Operations License: 79-1864/2023/TCDL-GP LHQT .
Whether supporting a single service or a fully tailored itinerary, our role is to provide clarity, reliability, and steady coordination on the ground. We understand the importance of trust in every client relationship, and we work quietly behind the scenes to ensure each journey runs as expected. With a responsive team and a practical approach to planning, we help our partners deliver with confidence, knowing every detail has been considered and carefully handled.
Who We Work With
We support partners like you who need dependable execution and clear communication.
- Travel advisors and boutique agencies
- Tour operators offering holidays to Vietnam
- Corporate and MICE planners
- Luxury and experiential travel designers
Whether you require a single service or a fully managed itinerary, we work as an extension of your team.
What We Do Best
We focus on journeys that require attention to detail and thoughtful coordination.
- Private and tailor-made multi-day journeys across Vietnam
- Cultural and heritage-focused itineraries
- Corporate and business travel arrangements
- Airport services and ground handling
- Golf Holidays
Each program is designed with a clear understanding of pacing, logistics, and guest expectations.
Our Approach
There is a different rhythm to travel when it is managed well—not faster or louder, but smoother, quieter, and more considered.
We prioritise:
- Clear communication at every stage.
- Realistic planning, not overpromising.
- Reliable operations on the ground.
- Thoughtful handling of each guest to their individual interests.
How We Work With You
1. Understanding your request
We take time to understand your client profile, expectations, and priorities.
2. Building the right proposal
Clear, structured itineraries with practical logistics and transparent pricing.
3. Confirming and preparing
All services are double-checked and aligned before arrival.
4. On-the-ground delivery
A responsive team ensuring smooth execution throughout the journey. We remain available at every stage, including last-minute adjustments when needed.
Why Partner With Travelmates
Over 23 Years of Experience
Our team brings more than two decades of experience of working with international wholesales business partners and operating inbound travels
24/7 Customer Support
Our teams are available around the clock to promptly respond to any needs you or your customers may have.
Compliance
Travelmates are in full compliance with Vietnamese tax regulations and international Tour operations. Our business registration 0317426580, International tour operator license 79-1864/2023/TCDL-GP LHQT.
Diverse Supplier Network
Our extensive and reliable supplier network ensures we can fulfill all your customers’ travel requirements. We are confident at our buying power and competative prices.
Flexible Payment Options
We support various payment methods, including bank transfer, credit/debit card, and postpaid invoicing upon agreement.
We Protect Your Brand
Our services are fully white-labelled, allowing you to present every journey as your own while we manage operations quietly and reliably on the ground.
What Our Customers Say About Us
Frequently Asked Questions
Who do you typically work with?
We work with travel advisors, boutique agencies, tour operators, and corporate planners who require reliable on-the-ground support in Vietnam. Most of our partners are based in North America, Europe, and Australia.
Do you offer white-label services?
Yes. All our services can be delivered under your brand. We operate discreetly and ensure your client relationship remains fully yours.
Do you provide tailor-made itineraries?
Yes. Every itinerary is built based on your client’s profile, travel style, and priorities. We focus on realistic pacing and clear logistics.
How do you ensure service quality on the ground?
We work with a trusted network of vetted suppliers and licensed guides. All services are reconfirmed prior to arrival, with ongoing coordination throughout the journey.
Can you assist with last-minute or urgent bookings?
Where availability allows, yes. We are experienced in handling time-sensitive requests, particularly airport services, transfers, and short-notice arrangements.
What destinations do you cover in Vietnam?
We operate nationwide, including Ho Chi Minh City, the Mekong Delta, Central Vietnam, Hanoi, and Ha Long Bay, along with selected off-the-beaten-path locations.
Do you handle corporate and MICE travel?
Yes. We support corporate travel, small-scale events, and MICE programs, including logistics, accommodation, transport, and on-site coordination.
Can you assist with airport fast track and VIP services?
Yes. We provide fast track and meet-and-assist services at major airports in Vietnam, particularly in Ho Chi Minh City and Hanoi.