WHAT ARE VIP FAST TRACK SERVICES
Traveling through airports, especially international airports can be time-consuming, stressful, and overwhelming—especially after a long flight, traveling with children or elderly family members or when traveling for business. With Travelmates’ Airport Fast Track VIP Services, you can enjoy a seamless, stress-free, and time-saving journey from the moment you land or depart Vietnam.
Our dedicated team at the airport takes care of all the formalities while you focus on what matters most—whether that’s your business priorities or simply starting your holiday on the right note.
Let Travelmates be your trusted travel companion who make your travel much more EASIER.
Why choose Airport Fast Track Services?
Save Valuable Time
Skip long immigration and customs queues
Stress-Free Travel
Let our professional staff guide you every step of the way.
Smooth & Secure Process
Avoid confusion at busy airports with our dedicated assistance.
Business-Friendly
Arrive fresh and ready for your meetings instead of spending hours in lines.
VIP Experience
Enjoy comfort, efficiency, and personalized care from arrival to departure.
Life-saver for tight flight connections
Flight delays are not uncommon and may risk the onward flight connection as you navigate between the terminals at strange airports
Make your journey smoother. At Vietnam Airports, international arrivals often face wait times of 60–120+ minutes, depending on the time of day or season. With our fast track service, you’ll clear formalities in just 10–15 minutes—saving up to two hours. That’s extra time for kids to enjoy the hotel pool, for grandparents to rest instead of standing in long lines, and for business travelers to focus on what matters most.
What Are Fast Track Service Options
Visa on Arrival Assistance - from: US$30
No more waiting in long queues for visa-on-arrival stamping. Our staff will meet you at the visa on arrival counter, prepare paperwork and assist with forms and guide you through payment and stamping in the shortest time possible.
Fast Lane Assistance - from US$30
You will be met and escorted through fast track lanes at immigration checkpoints, helping you save time on both arrival or departure. Ideal for frequent flyers and business travelers while you would still like to handle the rest of the formalities yourselves.
Standard Fast Track Package -from US$60
A complete, worry-free service from the moment you arrive:
- Meet & Greet at the terminal.
- Visa on Arrival Assistance (if required).
- Priority Immigration Clearance using fast track lanes.
- Baggage Collection.
- Customs Support.
- Escort to Your Driver at the arrival hall.
Perfect for first-time visitors or travelers seeking full assistance.
Premium VIP B Fast Track - from US$120
The highest level of convenience and luxury:
- Our staff meets you directly at the airbridge or near arrival gate.
- Hand over your passport—our team handles all formalities on your behalf.
- Simply walk through a special VIP lane without waiting.
- After luggage collection and customs clearance, you will be escorted directly to your driver.
This option is designed for executives, celebrities, and discerning travelers who expect nothing less than premium service.
Typical Steps That Usually Take Time At Airport
Meet & Greet and Check In
This is where you complete the check-in process and drop off any checked baggage with the airlines.
Immigration Clearance
Here, border officers will verify your documents and either stamp on your passport with an entry or departure date.
Security Control
This is a standard procedure at all airports to ensure aviation safety. You are required to put all your hand luggage through screening machines.
Luggage Support
Our team will help with carrying luggage to the check in counter (for departure) or collect your luggage from the carrousel and see you off to the driver at the arrival hall.
What Our Customers Say About Us
Frequently Asked Questions
How far in advance should I book the Fast Track service?
We recommend booking at least 48 hours before your flight to guarantee availability and ensure all arrangements are confirmed. However, last-minute requests may still be accommodated depending on airport capacity and staffing.
What documents do I need to provide?
To arrange your fast track service, we require:
- A copy of your passport information page.
- Your flight details (airline, flight number, date, and time of arrival or departure).
- For Visa on Arrival assistance, a pre-approval letter from the Vietnam Immigration Department is also required.
Which airports in Vietnam is this service available?
Travelmates Fast Track VIP services are available at Vietnam’s major international airports:
- Noi Bai International Airport
- Tan Son Nhat International Airport
- Da Nang International Airport
- Cam Ranh International Airport (Nha Trang)
- Phu Quoc International Airport
Other airports may be available upon request—please contact us for details.
What if I can’t see my representative at the airport?
Our staff will always be present at the designated meeting point at the meeting time (usually at the arrival gate, visa on arrival counter, or departure terminal entrance). If you cannot locate your representative:
- Stay calm and remain at the designated area.
- Call our hotline number provided in your booking confirmation +84 387288814.
- Our team will immediately assist you and ensure you are met without delay.
Is the Fast Track service suitable for families with children or elderly travelers?
Absolutely. Our Fast Track services are designed to make the airport process easier for everyone, including families with young children, elderly passengers, or travelers with special needs. Our team provides extra care and guidance to ensure a smooth and stress-free journey through immigration, customs, and baggage collection.
Can I still benefit from Fast Track if I’m traveling in Business or First Class?
Yes. Even if you are flying in Business or First Class, airport queues can still be long, especially during peak travel times. Fast Track provides an additional layer of convenience, with personalized assistance from our staff and, in some packages, VIP escort services that go beyond what the airline provides.
Disclaimer
Please note: while Travelmates provides professional assistance to make your airport journey smoother and faster, please note the following:
- Travel Documents: It is the traveler’s sole responsibility to ensure that they possess all legally required documents for entry or exit, including but not limited to a valid passport (with sufficient validity as required by the destination country), visas, permits, and any other entry/exit authorizations. Travelmates cannot be held liable for denied boarding or entry due to missing, expired, or invalid documentation.
- Luggage Responsibility: Travelers remain fully responsible for their personal belongings and checked or hand-carried luggage at all times. Travelmates staff may assist with baggage handling where applicable, but the traveler retains full responsibility for the contents, security, and declaration of their luggage through customs and security checkpoints.
- Compliance with Regulations: All travelers must comply with the laws, customs, and immigration regulations of Vietnam and any onward destinations. Travelmates acts solely as an assisting service provider and bears no responsibility for any delays, penalties, or issues arising from non-compliance with such regulations.